Healthcare access transportation
Care begins before the appointment.
Open Roads is Innovoreach’s managed transportation program for healthcare and community partners across North Alabama. Your team identifies the need. We review, coordinate, communicate, monitor, and document each scheduled ride.
A guided, fictional experience—no real rider or payment information.
The Open Roads journey
A ride should never disappear into a handoff.
Open Roads keeps the request, decision, booking, communication, and outcome connected—so partner staff know what happened and riders are not left navigating the gap alone.
Request
A partner submits a complete ride request and confirms rider consent.
Review
We confirm eligibility, timing, accessibility, details, and program fit.
Select
We choose the transportation provider that best fits the trip.
Coordinate
The ride is booked through the partner’s dedicated program and communicated.
Close the loop
Completion or an exception is recorded for follow-up and reporting.
One request. Two accountable teams.
Your staff stays connected. Our team carries the coordination.
Partner facility
Your team knows the rider and the need. Open Roads gives staff one clear place to start the transportation request and monitor what follows.
- Identify an eligible transportation need
- Submit the pickup, destination, timing, consent, and accommodations
- Respond if Innovoreach requests clarification
- See booking updates and the final documented outcome
Innovoreach operations
Our team turns a transportation need into an actively managed case—not another referral that staff and riders must chase.
- Review the request for completeness and operational fit
- Select the provider based on access, reliability, timing, and cost
- Book under the partner’s program and communicate ride details
- Monitor pickup, resolve exceptions, and close the record
What the program changes
Less uncertainty around the ride. More continuity around the person.
Clear accountability
Everyone can see who submitted the request, who made the dispatch decision, and what comes next.
Fewer loose ends
Ride details, provider changes, no-shows, cancellations, and resolutions remain connected to one case.
Partner-level separation
Each organization keeps its own transportation program, payment method, activity, and reporting context.
Useful learning
Completed cases reveal where access breaks down and help Innovoreach improve Open Roads—and the future Vayo network.
Built around your work
Every partner should feel like the system was built for them.
Open Roads begins with your organization’s real transportation barriers, service hours, funding boundaries, and rider needs. The private demo lets your team step into the workflow and tell us what makes sense before anything is formalized.
Appointments, pharmacy access, and continuity of care.
Safer transitions and fewer transportation dead ends.
Reliable access to recovery, treatment, and support.
Coordinated mobility for essential services and programs.
90-day Founding Pilot
Start with a working program and learn from real use.
The pilot gives participating healthcare partners time to train staff, introduce Open Roads to patients, and see where transportation barriers appear across locations, appointment types, and ride outcomes.
The first monthly Open Roads management payment is due before activation.
The partner’s approved card or provider account pays actual Lyft/Uber charges.
Partners receive activity, spending, utilization, and exception reporting during the pilot.
Hours, eligible uses, sites, authorized contacts, and capacity are agreed before launch.
A ride is not the destination. Care, stability, and opportunity are.Open Roads by Innovoreach
Genuine coordination
Technology should make the handoff feel more human—not less.
The Open Roads workflow is structured because people deserve follow-through. Behind every case number is someone trying to get to care, and a staff member who needs to know that the request did not vanish after they pressed submit.
Only the details required to coordinate an individual ride.
Updates return to the partner instead of living in disconnected messages.
Every case ends with a completed ride or a clearly recorded exception.
Step into the workflow
See where your team fits—and help us make Open Roads stronger.
Request private access to explore a fictional ride from partner submission through Innovoreach dispatch, communication, completion, and exception handling.